Last updated: 23 August 2026
We cook fresh every morning and we want every order to arrive the way it left our kitchen. If something is not right, please tell us quickly and we will put it right.
Why we cannot accept returns
Everything we sell — halwa, puri, tarkari, sweets, bakery items, nimco and beverages — is freshly prepared, perishable food. For hygiene and food-safety reasons we cannot accept food back once it has been delivered, and we cannot resell returned items. This does not affect your rights below if your order is wrong, incomplete or not of acceptable quality.
If something is wrong with your order
Please contact us within 2 hours of delivery, on the same day, so we can check it while the food is still fresh. Call 021-3583 8951 or email [email protected] with:
- Your order number
- What was wrong
- A photograph of the item, where possible
Please keep the item until we have spoken to you.
What we will do
If your order was incorrect, incomplete, damaged in transit, or not of acceptable quality, we will offer you one of the following, at your choice where practical:
- Delivery of the correct or missing item, if you are within our delivery hours and area
- A replacement of the affected item
- A refund of the affected item
- Credit against your next order
If a whole order fails to arrive, we will refund it in full, including the delivery charge.
What is not covered
- Reports made more than 2 hours after delivery, or on a later day, as we cannot verify the condition of fresh food after that
- Food that has been fully or mostly consumed
- A change of mind after the order has been prepared or dispatched
- An incorrect or incomplete delivery address given at checkout, or nobody being available to receive the order at the address
- Personal taste preferences, where the item is as described
Cancelling an order
You may cancel free of charge at any time before we begin preparing your order — call us as soon as possible on 021-3583 8951. Once preparation has started we may not be able to cancel, as the food is made fresh to order. Orders already dispatched with a rider cannot be cancelled.
We may also cancel an order — for example if an item sells out, the delivery address falls outside our area, or we cannot reach you by phone. If we cancel, you pay nothing, and anything already paid is refunded in full.
How refunds are paid
We currently accept Cash on Delivery only, so in most cases nothing has been charged and no refund is needed. Where a refund is due, we will arrange it by cash or bank transfer, whichever suits you. Approved refunds are normally processed within 3 to 5 working days. Bank transfers may take a little longer to appear, depending on your bank.
Allergies and dietary requirements
Our food is prepared in a kitchen that handles wheat, dairy, nuts and other common allergens, so we cannot guarantee that any item is free from traces of them. If you have an allergy or dietary requirement, please call us before ordering.
Contact us
New Dilpasand Sweets — Shop # 10, G2, Hamilton Court, Khayaban-e-Iqbal Road, near Teen Talwar, Block 7, Clifton, Karachi 75600
Phone: 021-3583 8951 | Email: [email protected]
