Last updated: 23 August 2026
This Privacy Policy explains how New Dilpasand Sweets (“we”, “us”, “our”) collects, uses and protects your personal information when you visit newdilpasand.com or place an order with us.
Who we are
New Dilpasand Sweets — Bakers & Nimcos
Shop # 10, G2, Hamilton Court, Khayaban-e-Iqbal Road, near Teen Talwar, Block 7, Clifton, Karachi 75600, Pakistan
Phone: 021-3583 8951
Email: [email protected]
Information we collect
When you place an order, we collect only what we need to prepare and deliver it:
- Your name and phone number
- Your email address
- Your delivery address and delivery area
- Your chosen delivery time slot
- Any order notes or special instructions you give us
- Details of the items you ordered and the order total
If you create an account, we also store your login details and order history. You do not need an account to order — guest checkout is available.
When you browse the site, we and our analytics providers may automatically collect your IP address, browser and device type, pages viewed, and referring website.
Payment information
We currently accept Cash on Delivery only. We do not ask for, collect, process or store any card or bank account details on this website.
How we use your information
- To prepare, confirm and deliver your order
- To contact you about your order, including by phone or WhatsApp if our rider needs directions
- To handle complaints, replacements and refunds
- To keep records of sales as required for tax and accounting
- To improve our menu, website and delivery service
- To send you offers and updates, but only if you have asked to receive them
Who we share it with
We do not sell your personal information. We share it only where necessary:
- Our kitchen and delivery staff — your name, address and phone number, so your order reaches you.
- Analytics and advertising providers — Google (Analytics and Google Ads) and Meta (Facebook Pixel) receive information about how the site is used, so we can measure and improve our marketing.
- Email and marketing tools — Mailchimp, if you subscribe to our newsletter.
- Spam protection — Akismet checks messages submitted through our forms.
- Authorities — where we are legally required to disclose information.
Cookies
Cookies are small files stored by your browser. We use them to keep items in your shopping cart, remember you if you log in, and understand how visitors use the site. You can block or delete cookies in your browser settings, but the cart and checkout may not work correctly without them.
How long we keep your information
Order and invoice records are kept for as long as we are required to retain them for tax and accounting purposes. Account information is kept until you ask us to delete your account. Marketing contact details are kept until you unsubscribe.
Your rights
You may ask us at any time to:
- See a copy of the personal information we hold about you
- Correct anything that is wrong or out of date
- Delete your account and personal information, where we are not required to keep it
- Stop sending you marketing messages
To make a request, email [email protected] or call 021-3583 8951. We may ask you to confirm your identity before we act on a request.
Security
This website is served over an encrypted HTTPS connection, and access to order data is limited to staff who need it to do their job. No website can be completely secure, but we take reasonable steps to protect your information.
Children
Our website is not directed at children, and we do not knowingly collect information from anyone under 13. Orders should be placed by an adult.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last changed.
Contact us
If you have any question about this policy or about how we handle your information, contact us at [email protected] or 021-3583 8951.
